Privacy Policy

Privacy and Cookies

Introduction

eSolution places great importance on protecting the personal data of its professional clients and visitors. This privacy policy explains how we collect, process, and safeguard your data in the context of our software sales and service activities. In accordance with the General Data Protection Regulation (GDPR), we ensure transparency and security in all data processing operations.

Personal Data Collected

We collect only the necessary data to manage commercial, technical, and administrative processes, including:

Professional identity and contact details (name, job title, company, email, phone)
Information related to software usage and licensing
Billing and payment data
Technical connection and navigation data on our platforms
Data exchanged through customer support and related services

Purpose of Processing

Your data is processed for the following purposes:

Managing orders, software licenses, and service contracts
Providing technical assistance, maintenance, and customer support
Billing, administrative management, and legal compliance
Improving and personalizing our software and services
Sending commercial information only if you have consented or under a justified legitimate interest (e.g., critical updates)
Ensuring information system security and fraud prevention

Legal Basis for Processing

Data processing is based on:

Execution of commercial contracts and legal obligations
Prior consent for marketing communications
Legitimate interest in ensuring the security and quality of our services

Data Retention Period

Contractual and billing data: retained for 5 years as required by law
Technical and connection data: retained for up to 13 months
Marketing and newsletter data: retained for 3 years after your last contact unless you object
Software license data: retained throughout the usage period and 3 years after expiration

Cookies and Trackers

To optimize your experience and ensure platform security, we use:

Functional and technical cookies necessary for site and software operation
Analytical cookies to improve our services (with consent)
Marketing cookies only after explicit consent

Your Rights

You have the following rights regarding your personal data:

Access, correction, deletion, and restriction
Objection to processing and data portability
Withdrawal of consent at any time
Filing a complaint with the data protection authority (e.g., CNIL)

To exercise your rights, please contact us, using our contact form.

Security and Confidentiality

We implement strict security measures (encryption, access controls, audits) to protect your data from unauthorized use or disclosure.

Contact

For any questions regarding data protection, our Data Protection Officer (DPO) can be reached through our contact form.

Updates

This policy may be updated periodically. The latest version is available on our website.